Our data policy

This page outlines our data processing and privacy policy regarding all customers, subscribers, and website visitors. As a data controller, we are committed to protecting the data you entrust to us, and process it in a safe and cautious manner to provide you with tailored solutions to suit your needs.

This policy will update where necessary to ensure compliance with the latest laws and best practice. It was last updated on June 8th, 2020. You may wish to check this page periodically for updates, and if we store your email address, we may notify you of any changes by email.

Who we are

This website is owned and operated by Colmore Creative Limited. This policy addresses the data stored and processed on this website, as well as from using any of the services offered by Colmore Creative.

Throughout this policy, we will refer to ourselves as “we”, “us”, and “our”. In all cases this will refer to Colmore Creative and Colmore Creative Limited, a company registered in England and Wales with the company registration number 10058295. You can check our details including a list of directors and the registered office address through Companies House at any time.

You can contact us by emailing hello@colmorecreative.com or by using the contact form on our website. Our data protection officer is Josh Henwood.

How we process your data

We process a number of different types of data depending on how you interact with us, in order to create the best possible experience for yourself whilst using our services. Below we explain what types of data these are, what data sets are included, and why we store and process them.

Usage data

What is usage data?

Usage data in this sense is how you use our website. We note a few details on how you use the site so that we can make sure that it is performance to your needs.

What does this include?

IP address, geographical location, browser type, operating system, referral source, number of visits to site and pages, pattern of use.

Why are you processing this data?

Usage data may be processed in order to analyse the use of the website and the services that we offer on the legal basis of our legitimate interests in monitoring and improving our website and services to the mutual benefit of both ourselves and you as a user.

Enquiry data

What is enquiry data?

Enquiry data is any data we receive as part of a request for our services or any contact made with us for that matter.

What does this include?

Typically this would include some personal data such as your name, contact details, as well as the type of service you’ve requested and any details you wish to tell us so that we best understand your needs.

Why are you processing this data?

We use this data to ensure that you receive the service you’ve requested, so we can contact you to discuss your enquiry, offering services, and so we have a reference point of previous communication which may help with future enquiries. We process the information under the legal basis of either consent, or contract.

Transaction data

What is transaction data?

This is related to transactions and the purchases of goods and services that you enter into with us and/or through our website.

What does this include?

Transaction data may include your contact details, your payment details such as your card details, and details relating to the transaction.

Why are you processing this data?

Such data may be processed in order to supply you with the purchased goods and services, and record-keeping of such transactions. The legal basis for processing is to perform a contract, or take steps to enter into a contract at your request, as well as to fulfil our legitimate interests, in ensuring the proper administration of our business.

Does this mean that you store my card details?

We do not store any card details. We would merely be using your details to process a payment. Any card details submitted on our website are handled and processed by a third party certified in handling secure transactions to protect you. You can find their details by heading to the section titled Third parties.

Service data

What is service data?

Any data provided to us to complete a service requested by you.

What does this include?

This can include personal information, contact information, information about your business, services, clients’ data (of all the above in some cases).

Why are you processing this data?

We use this data to ensure that you receive the service you’ve requested, so we can contact you to discuss your enquiry, offering services, and so we have a reference point of previous communication which may help with future enquiries. We process the information under the legal basis of either consent or contract.

Notification data

What is notification data?

Data used to update subscribers on marketing offers and newsletters.

What does this include?

Email addresses and potentially other contact details such as name, company name, and postal address.

Why are you processing this data?

We use this data to keep you informed of offers and news from us upon your consent, which is the legal basis of which we process notification data.

Correspondence data

What is correspondence data?

Data procured from any correspondence from you, or relating to your transactions or services with us.

What does this include?

This may include content and metadata associated with the communication. Our website will automatically generate metadata associated with correspondence made using its contact forms.

Why are you processing this data?

This data may be processed in order to respond to your correspondence, and for record-keeping. This processing is executed under the legal basis of our legitimate interests, in carrying out our obligations to respond to correspondence, and to administer our business and communications effectively.

Personal data

What is personal data?

Personal data includes identifiers that identify you including your name, address, and other identifiers that we may have accrued through previous means above.

Why are you processing this data?

Where it is not to be processed for other means mentioned earlier in this policy, personal data can be processed under our legitimate interests in protecting and asserting our legal rights, your legal rights, and those of others, as well as for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. This is under the legal basis of our legitimate interests, namely providing the business with proper protection against risks.

We may also process any personal data where such processing is necessary to comply with legal obligations to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Third parties

We may disclose your personal data to our insurers or professional advisers insofar as is reasonable and necessary in order to obtain or maintain insurance coverage, manage risks, obtain professional advice, or for the establishment, exercise, or defence of a legal claim.

We may disclose your personal data to our suppliers or subcontractors, insofar as reasonably necessary to carry out the obligations stated in a contract between you and ourselves.

We may disclose your personal data where such processing is necessary to comply with legal obligations to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Retention and deletion

In order to ensure that your data is protected and only processed where necessary, data will only be kept for as long as it is needed to satisfy our processing needs. We have outlined our data retention periods below:

  • notification data: indefinitely unless consent is revoked;
  • personal data: indefinitely unless consent is revoked, unless it is required to fulfil service or legal matters;
  • enquiry, service, and correspondence data: up to five years.

After such time, we will erase the relevant data.

Your rights

Under the General Data Protection Regulation (GDPR), your data protection rights are the following:

  • the right to access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability;
  • the right to complain to a supervisory authority; and
  • the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data, and access to that data if we do, together with certain additional information. That additional information includes details of why we are processing that data, the categories of personal data concerned, and the recipients of the personal data.If access is requested, and provided that the rights and freedoms of others are not infringed, we will supply a copy of your personal data. The first copy will be free of charge, however additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data rectified, and subject to the purposes of processing such data, to have any incomplete personal data about you rectified.

In some circumstances, so long as the processing of data is not necessary, you have the right to have your personal data erased without undue delay. This includes the following:

  • the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • you withdraw consent to consent-based processing including direct marketing;
  • you object to the processing under certain rules of applicable data protection law; and
  • the personal data have been unlawfully processed.
  • In some circumstances, you have the right to restrict the processing of your personal data.Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.The circumstances to restrict are:
    • you contest the accuracy of the personal data;
    • processing is unlawful but you oppose erasure;
    • we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection.

You have the right to object to our processing of your personal data, but only whereby the legal basis for processing the data is for the performance of a task carried out in the public interest, or in the exercise of any official authority vested in us; or the purposes of legitimate interests pursued by us or a third party. If such an objection is made, we will cease to process the personal data unless we can demonstrate compelling legitimate grounds for processing your data that overrides your interests, rights, and freedoms, or that the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes, including profiling for direct marketing purposes.

You have the right to object to our processing of personal data for statistical, scientific, or historical research purposes, unless the processing is necessary for the performance of a task carried out for reasons of public interest.You have the right to receive your personal data from us in a structured, commonly used and machine-readable format so long as the following conditions are met:

  • the legal basis for our processing of your personal data is consent;
  • the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;
  • such processing is carried out by automated means;
  • it does not adversely affect the rights and freedoms of others.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

You may exercise your rights expressed in this section by written notice to our offices, or by email to hello@colmorecreative.com.

Our website and the use of cookies

A cookie is a file that contains an identifier, a string of letters and numbers, that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may either be “persistent” (stored and valid until deleted or expired) or “session” (expire when the user session on the web browser ends) cookies.

Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the data stored in, and obtained from, cookies.

We use the following cookies:

  • exp_last_visit – Sets the time that the user last visited the site.
  • exp_tracker – Tracks the last five pages viewed by the user. We use it primarily to redirect users after logging in.
  • exp_last_activity – Sets the time of your last user activity on our website. We use it to determine the expiry of cookies.
  • exp_sessionid – Generates an ID when you log in to the site to ensure that we can continue to recognise you once you are logged in. Applies only to members of the website.
  • exp_uniqueid – Helps identify the computer when logging in to the website. Only applies to members of the website.
  • exp_userhash – The encrypted password of the currently logged in user.
  • exp_anon – A flag set by the user to determine if they are listed in the online users.
  • exp_expiration – Determines the length of session for a logged in user.

We use Google Analytics to create reports and analyse the use of our website. It uses cookies to provide that service. Google’s privacy policy can be found by clicking here.

Most browsers will allow you to refuse and delete cookies. To find out how, click on your chosen browser here.

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Blocking all cookies may have a negative impact on the usability of many websites, and you may not be able to use all the features on this website.